Feedback in the ERP Value-Chain: What Influence Has Thoughts about Competitive Advantage

نویسنده

  • Björn Johansson
چکیده

Different opinions about whether an organization gains a competitive advantage (CA) from an enterprise resource planning (ERP) system exist. However, this paper describes another angle of the much reported competitive advantage discussion. The basic question in the paper concerns how thoughts about receiving competitive advantage from customizing ERPs influences feedback in ERP development. ERP development is described as having three stakeholders: an ERP vendor, an ERP partner or re-seller, and the ERP end-user or client. The question asked is: What influence has thoughts about receiving competitive advantage on the feedback related to requirements in ERP development? From a set of theoretical propositions eight scenarios are proposed. These scenarios are then illustrated from interviews with stakeholders in ERP development. From an initial research, evidence for six of these eight scenarios was uncovered. The main conclusion is that thoughts about competitive advantage seem to influence the feedback, but not really in the way that was initial assumed. Instead of, as was assumed, having a restrict view of providing feedback stakeholders seems to be more interested in having a working feedback loop in the ERP value-chain making the parties in a specific value-chain more interested in competing with other parties in other ERP valuechains.

برای دانلود رایگان متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Developing a "Better" ERP System: The Risk of Loosing Competitive Advantage

In this paper the resource-based view of the firm is used to describe and explain how organisations, which have different roles in the value-chain in an enterprise resource planning (ERP) system development/implementation project, receive competitive advantage from selling or using ERPs. This discussion relates to the on-going discussion about how organisations receive competitive advantage fro...

متن کامل

Explaining the Competitive Advantage of Enterprise Resource Planning Adoption: Insights Egyptian Higher Education Institutions

Organizations nowadays focus on, not implementing ERP systems, but also leveraging ERP systems as part of their digital strategy. They holistically address people, processes, and technology for a digital transformation. Meanwhile, higher education institutions (HEIs) are also facing an imperative need for the implementation of modern technologies to stay competitive and differentiate them as an...

متن کامل

اثر اینترنت برکسب مزیت رقابتی (مطالعه تحقیقی پیرامون دفاتر خدمات مسافرتی و گردشگری شهر تهران)

Considering the nature of tourism, which working in it demands competing with all tour and travel agencies in the world, it is vital for travel agencies to achieve competitive advantage if they want to attract international tourists. In one hand, emergence of internet dramatically has changed competitive-ness advantage acquisition, and on the other hand, tourism industry is highly dependent to ...

متن کامل

Competitive Advantage and Enterprise Resource Planning Systems: Some Conflicts in the Value-Chain

Whether an organization gains a competitive advantage (CA) from an enterprise resource planning (ERP) system is a topic of much debate in the literature. However, when we differentiate between the stakeholders in the ERP value-chain and their relative CA positions, the literature is curiously silent. We depict the ERP value-chain as having three stakeholders: an ERP vendor, an ERP partner or re...

متن کامل

PROVIDING A MODEL FOR THE SUPPLIER SELECTION PROCESS IN THE SUPPLY CHAIN MANAGEMENT WITH HYBRID MODEL OF DECISION MAKING

<span style="color: #000000; font-family: Tahoma, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: -webkit-left; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; ba...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

عنوان ژورنال:

دوره   شماره 

صفحات  -

تاریخ انتشار 2012